Frequently Asked Questions
Everything you need to know about your DaVinci electronics experience.
Does my device come with a manufacturer warranty?
Yes, all electronics purchased through DaVinci include a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For security, all orders over $500 require a signature upon delivery and are shipped via insured express couriers.
Are these products brand new or refurbished?
DaVinci exclusively sells brand-new, factory-sealed products unless explicitly labeled as 'Certified Refurbished' in the product title and description.
What payment methods do you accept?
We accept all major credit cards, PayPal, and specialized electronics financing through Affirm, allowing you to pay for your tech in monthly installments.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.